Barcelona Touch Apartments
Rafael de Campalans, 9 PB
You can make the payment by bank transfer or credit card, if you experience any problem, contact our customer service team who will help you process the payment by phone.
The confirmation email contains all the data related to your stay and confirms that the reservation process has been successfully completed. In the confirmation e-mail you will find the address of your apartment, the name and telephone number of the contact person and the total amount of the reservation, if you notice anything missing contact us and we will try to respond to your doubts
We need a maximum of 12 hours to 100% guarantee your reservation after making the payment of your deposit. It is a pure procedure and you will receive a definitive email.
Of course, contact our customer service department and we will make the invoice in the name of who you need.
Contact our customer service department and we will help you with booking modification and incremental deposit payment if necessary
No problem as long as there is availability, contact us and we will indicate the final price and you will receive a confirmation email with the new apartment information.
Of course. We can help you with the following services (with additional charge): Buy public transport cards Buy SIM card Buy supermarket / fridge filling Extra cleaning apartment Laundry Parking Please contact the customer service department at least 24 hours in advance so that we can manage it. Payment will be made in the same apartment.
We will provide you with a digital book with a series of recommendations. If you need to hire an activity we can also help you. Contact our customer service department!
In the digital guidebook we will tell you how you can buy tickets in advance to minimize your waiting time and benefit from potential discounts. If you have any questions or need advice, you can also contact us.
Once all the necessary information is completed, you will receive by email in less than 12 hours a booking confirmation that describes in detail all the steps to follow upon arrival at the apartments. In the event that you do not receive it, please contact us as soon as possible.
Make sure it hasn't ended up in the SPAM folder of your email. If it is not there, please contact us
If we are unable to provide you with the property that you have reserved, every effort will be made to offer another property with similar characteristics. If the offered property does not meet your expectations, or there is no property available for the requested dates, the deposit paid in full in the form of payment used by you will be refunded.
The most common is to make the payment with Visa / Mastercard. You can also make the payment in cash and in specific cases bank transfers can also be accepted. Payment must be made before or during check-in.
If canceling one or more nights your reservation continues to meet the minimum number of nights requirements to be reserved for the chosen apartment, then it is possible to cancel one or more nights and we will calculate the new price for your stay If canceling one or more nights your reservation does not meet the minimum number of nights requirements, then we cannot modify the price of your stay, and we would have to apply the cancellation policies if you maintain cancellation of your reservation.
We have a self-check-in process, we will send you an e-mail with a code and all the necessary instructions so that you can access your apartment without problems. If you have any problem, you can contact our customer service department who will assist you.
It will be necessary to have satisfied 100% of the reservation and the deposit if applicable for your apartment and to have sent a copy of all passports 24 hours before your arrival. It is a mandatory requirement in Spain and in most countries.
Get in touch with our customer service team. We will modify your reservation and confirm the new total price of your stay.
When you receive the email confirming your reservation after making the payment. You can also see the location of the apartment on the map available in the "Location" tab, in the apartment tab, as well as the shops or points of interest around each home.
Of course. We will provide it to you at no additional charge. We only ask you to indicate it at the time of making your reservation.
You just have to click on the link "See my reservation" that you will find in the confirmation e-mail and access your customer area, you can also modify your data at any time if you need it
Contact our customer service team. If the apartment is available, we will modify your reservation and confirm the final price of your new reservation. In case of decreasing dates, our team will prepare the new reservation and you will receive a new confirmation. If this is not possible in the same apartment, it is possible that we could offer you an extension of stay in an adjoining apartment with the same conditions.
Check-in times are from 2:00 p.m. It will be a self-check-in, and you can enter at the time that suits you best. If you have any problem you can contact us.
Departures are before 11:00 am in order to guarantee the entrance of another guest the same day, if you need to leave later, consult the ckeck-in person who will help you with anything.
Yes, we provide a safety box service for suitcases on the ground floor at no additional charge for a maximum of 12 hours. We are not responsible for luggage.
Tickets before the 14:00 hours will depend on the availability of each apartment. Contact us at least 24h before your arrival to organize it. You always have the possibility to leave luggage in the safety box at 09:00 AM by contacting our customer service.
Departures after 11:00 can be extended a maximum of 1h on request with 24h advance notice. You always have the possibility to leave luggage in the safety box under your responsibility.
Key collection only applies to long-term stays (minimum 31 nights). All the information will be provided in the confirmation email, but a person from our team will come to the agreed time to deliver the keys. For short-term reservations, self-check-in is carried out
We carry out an exhaustive review after each check-out, with which we guarantee that the apartment is clean and equipped with the basic things of a house. Plates, glasses, cutlery, television, refrigerators etc are common pieces in our apartments, see the file of each apartment and you will see if you have everything you need.
If all floors have high speed internet with Wi-Fi and Ethernet. Wifi codes will be provided at the time of booking
Smoking is strictly prohibited inside the apartments (penalty € 100). You can only smoke on the balconies or on the terraces (see the file for each apartment if they have a terrace)
It depends on each apartment. Consult our customer service department in advance. We like animals and we will do everything possible to make it so. You may have an extra cost for cleaning and insurance costs.
No, there is no need to clean the apartment. We only ask you to leave it in order, well collected and to throw away the garbage. Please do not leave the trash outside your apartment door or outside the portal of the building. Always use the containers on the street.
In the digital guidebook we indicate all the numbers that you can contact according to type of urgency. In any case you can always find us at the customer service number.
No problem. Contact our customer service team by sending an e-mail, and we will find you the easiest option for delivery, remember that the cost of the shipment will go to your account.
All comments or suggestions are welcome and help us to improve, if you have had a pleasant stay it is important that other travelers know about it, and we will be very grateful if you give us 5 * If you have had any incident it is very important that you Contact us as soon as possible to solve it and not negatively impact your stay
It is absolutely prohibited to organize parties and these can be sanctioned with € 100. It is very important to guarantee the conversion with the neighbors and the rest of the guests. The City Council has very strict regulations in this regard and we have hired a 24-hour service
It is very important to respect the coexistence with our neighbors and other tenants, with which we have contracted an excessive noise level detection service. We appreciate that you do not set the TV or music volume too high after 22:00